ADMIN & SYSTEMS SUPPORT
The backend clarity your business has been craving
We build and implement systems that untangle the chaos, reduce admin overload, and stop your business living in your head.
If your inbox is constantly yelling at you, tasks are slipping through the cracks, and everything feels harder than it should, you’re not failing. Your backend just needs some love (and structure).
This is for you if…
Your inbox feels like a full-time job
You’re doing things manually because there’s “no system yet”
Important stuff lives in your head, not in processes
You’re busy reacting instead of actually running your business
You know you need systems, but don’t know where to start
If any of that made you nod… keep reading.
Systems first. Admin second. Sanity restored.
We don’t just jump in and start ticking off tasks.
We look at how your business actually runs, identify what’s causing friction, and build systems that make admin easier, clearer, and far less dependent on you.
Good systems don’t overcomplicate things.
They remove decision fatigue, stop things falling through the cracks, and give you visibility over what’s going on.
That’s our sweet spot.
Systems & Workflow Design
SOP creation and documentation
Workflow and process optimisation
Tool setup and integration
Backend systems for platforms like Shopify, Squarespace and Google Workspace
Inbox & Day-to-Day Operations
Inbox management and customer communication
Calendar and booking management
Ongoing admin support
Data entry and backend upkeep
Finance & Business Admin
Invoicing and recurring billing
Debtor follow-ups (firm, polite, handled)
Expense tracking and reporting
Documents, Templates & Order
Document formatting and clean-ups
Custom templates and forms
Proofreading and polish
How this works
Support can be ongoing or short-term
We start by understanding how your business actually runs
We identify what’s causing friction, overwhelm, or inefficiency
Systems are built and documented in a way that makes sense for you
Admin support is layered in to keep things running smoothly
You stay informed without needing to manage every detail or hold everything in your head.
We’re collaborative, flexible, and practical. The goal is to bring clarity, reduce pressure, and make the backend of your business feel manageable — not more complicated.
Ready to stop holding your business together in your head?
If your admin and systems feel messy, reactive, or overwhelming, let’s chat.
How our support is structured
We know every business looks different — and so does the kind of support it needs.
That’s why we offer a flexible pricing structure that can adapt as your business grows, changes, or settles.
Option 1: Blocks of hours
Ideal if you need help cleaning things up, getting systems in place, or tackling a specific project.
Purchase a set block of hours
Hours are used over an agreed period of time
Perfect for short-term support or backend overhauls
This option gives you momentum without locking you into anything long-term.
Option 2: Ongoing retainers
Best for businesses that want consistent, reliable support.
Weekly or monthly ongoing support
Hours are tailored to your needs
Support can be scaled up or down as things change
Retainers give you continuity, consistency, and a VA who truly understands your business.
Client Story: Maku The Label
From overwhelmed to operational:
A real systems turnaround
When we first started working with Maku The Label, they were growing fast, and their backend simply couldn’t keep up.
Emails were overwhelming.
Admin was reactive.
Processes lived in people’s heads.
We stepped in at a critical moment and focused on systems first.
What we did:
Built and documented core business systems
Implemented software that became the backbone of daily operations
Created clear workflows that brought structure and visibility
Onboarded, trained, and managed their CX team
Took pressure off the founders so they could focus on growth
The result was breathing room, clarity, and confidence, the kind that allows a business to move from sinking to scaling.
Here’s what the founders had to say:
“When we were first starting our business Maku The Label, we found ourselves overwhelmed and in desperate need of support. Cat + Katie truly came to the rescue, stepping in at a critical time and helping us stabilise, build structure, and move forward with confidence.
They set up the systems we desperately needed, implemented software that has become the backbone of our daily operations, and created processes that allowed us to finally breathe and focus on growing the business. Their professionalism, reliability, and ability to quickly understand what we needed was beyond impressive, and they also helped onboard, train and manage our CX Team.
Looking back, I can honestly say we would not be where we are today without them. They weren’t just a helping hand — they were the difference between sinking and scaling.
If you’re considering working with them, don’t hesitate. They are an incredible team and we’re deeply grateful for everything they’ve done for us.